Assistant Store Lead (Assistant Store Manager) - CO199--Quincy & Copperleaf - Aurora, CO 80015

Black Rock Coffee Bar•Aurora, CO

8d•Onsite

About The Position

The Assistant Store Lead supports the Store Lead in daily store operations and team leadership, with a focus on Sales, People, Operations, and Cost Balancing (SPOC). This self-driven, servant-leadership role models Black Rock Coffee Bar’s values and exceptional customer service while helping maintain a positive environment and delivering fast, efficient, and friendly service. The Assistant Store Lead assists with hiring, onboarding, training, mentoring, shift coverage, inventory, cash management, and operational problem-solving. The position also performs barista duties, including preparing and serving beverages and food, handling transactions, maintaining clean work areas, and supporting customers and team members. The role is hourly, nonexempt, and full-time, with a stated schedule of 40 hours per week, including at least 32 hours on bar. Work takes place primarily in a fast-paced retail coffee shop, with frequent customer interaction and variable scheduling that may include early mornings, evenings, weekends, and holidays. The position requires ongoing professional development, accountability, collaboration, clear communication, and a continuous-improvement mindset.

Requirements

Must have been employed at Black Rock Coffee Bar for at least 6 months, unless otherwise approved.
Strong communication and interpersonal skills for leading and supporting team and guest engagement.
Ability to thrive in a fast-paced environment while managing competing priorities.
Experience fostering a positive team culture through accountability and recognition.
High attention to detail, accuracy, and follow-through.
Flexibility to work varied schedules, including weekends and holidays.
Self-motivated and dependable, with the ability to make decisions independently.
Understanding of safety procedures and commitment to a clean, safe working environment.
Ability to stand and walk for prolonged periods and lift, carry, push, or pull items weighing up to 15 pounds.
Ability to work in a guest-facing, frequently busy and noisy environment; use café equipment and approved cleaning agents; and perform indoor and outdoor duties in varying weather conditions.

Responsibilities

Lead, communicate, and champion Black Rock Coffee Bar values, policies, and procedures.
Model exceptional customer service and foster effective, positive communication among team members.
Act as the active leader on shift, maintain adequate coverage, arrange coverage for unexpected absences, and ensure meal and rest periods are provided as required.
Assist with planning and executing sales promotions assigned by Marketing.
Support successful store operations with a focus on Sales, People, Operations, and Cost Balancing (SPOC).
Promote safe work practices, promptly report incidents and accidents to the Store Lead, and follow required procedures.
Work 40 hours per week, dedicating at least 32 hours per week to on-bar duties.
Support the Store Lead with hiring, onboarding, and training.
Complete assigned off-bar leadership tasks, including approving timecards, cash management, and checklist items.
Troubleshoot equipment issues, address team member concerns, and resolve operational issues in real time.
Assist with inventory management, including orders, counts, product runs, and restocking; submit mileage reimbursement according to company policy.
Attend leadership meetings as scheduled.
Welcome customers and team members warmly and help create a positive, engaging environment.
Meet service-speed requirements while maintaining beverage quality and customer service, including for third-party orders.
Prepare and serve coffee and coffee-less beverages and food items using retail equipment.
Maintain clean, organized work and customer areas in accordance with health and safety guidelines.
Promote new coffee offerings and seasonal specials.
Handle accurate cash and credit transactions, including daily cash deposits when required.
Mentor new team members and support training initiatives.
Hold leadership team members accountable for assigned daily, weekly, and monthly tasks.
Handle customer complaints and resolve issues professionally and promptly.
Guide proper line busting during peak periods to expedite orders.
Work independently during shifts with initiative and minimal supervision.
Identify issues, address gaps, escalate challenges, and monitor progress against strategic initiatives.
Identify practical opportunities to improve field communication, training, and support.
Communicate project updates clearly to cross-functional teams and leaders, collaborate, seek feedback, and apply lessons learned.