Assistant Staff Housing & Uniform Manager

AccorHotel • Lake Louise, AB

2d • Onsite

About The Position

As the Assistant Residence & Uniform Manager, you will support the daily experience of up to 850 residents and colleagues. This community-focused role supports Uniform services, Resident & Colleague experiences, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Requirements

• Must be able to comfortably lead, inspire, and performance manage a team of 15+ employees
• Highly empathetic, with strong conflict resolution skills
• Previous experience in a supervisory or other leadership role required
• Working knowledge of Microsoft Suite applications required
• Valid class 5 license required
• Demonstrates initiative, and the ability to work with minimal supervision

Nice To Haves

• Previous customer service, administration and housekeeping experience an asset
• Prior experience in inventory management an asset
• Understanding of property maintenance and preventative maintenance an asset

Responsibilities

• Deliver excellent, thoughtful, and emotionally intelligent service to staff and residents
• Supervise, lead, and train a diverse team, fostering a positive and inclusive work environment
• Demonstrate a hands-on leadership style with a willingness to learn all agent tasks; confidently train team members and perform all duties required to achieve guest service goals
• Manage the hotel uniform program, including maintaining uniform inventory, ordering new uniforms, entering uniforms into the inventory system, and liaising with hotel department heads and external partners regarding uniform orders, cleaning, and repair services
• Assist with the employee arrival experience, ensuring each new resident is provided with clean, well-maintained, and fully prepared housing
• Oversee daily operations, including assigning duties, managing the housing inbox, liaising with employees and residents, conducting daily briefings, and management of the uniform and rental counter
• Collaborate with Human Resources, Security, and Executive teams to maintain effective communication regarding resident relations and ensure appropriate support is provided
• Support departmental administration, including issuing lease agreements/renewals, employee and resident documentation, health & safety programs, uniform distribution, payroll, mail processing, and resident services
• Work with the leadership team to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Colleague Services Survey results
• Maintain a clean, safe working environment and actively participate in health & safety initiatives
• Adhere to all hotel environmental policies and sustainability initiatives
• Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation
• Carry out any other tasks as assigned

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed