Assistant Staff Analyst (Flexible Financial Assistance Coordinator, N399)

Heluna Health•Los Angeles, CA

12d•$35 - $51

About The Position

The Assistant Staff Analyst (Flexible Financial Assistance Coordinator) will manage referrals for the Flexible Financial Assistance for People Experiencing Homelessness (FFA for PEH) program. The position receives, tracks, and processes financial assistance requests for referred participants; verifies supporting documentation; checks program enrollment and eligibility for other supportive services; and organizes records and transactions in systems including HMIS and Salesforce. The role works closely with referring agencies, landlords, other vendors, Brilliant Corners, and HSH Prevention Unit (HPU) program leadership. It involves reviewing sensitive documents such as W-9s, affidavits, invoices, and bills, and troubleshooting challenging requests with referring agencies. The position reports to HPU Program Leadership and is supervised by HPU’s Associate Director. The Coordinator also supports reporting and analysis, develops and maintains data, budgeting, documentation, and financial-assistance tools, and helps refine program processes. In partnership with program management, the role supports day-to-day operations, training, policy and procedure development, quality improvement, evaluation, program growth, and coordination with program partners. The posting describes the program as serving people experiencing homelessness who need financial assistance to secure housing, move toward housing stability, or connect to employment. The role is based in a general office setting indoors with temperature control. Physical demands include frequently standing, walking, sitting, and seeing; occasional handling/fingering, reaching, climbing, crawling, kneeling, bending, and lifting or pushing/pulling up to 15 pounds.

Requirements

One year of experience as a Medical Case Worker I, or a bachelor’s degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients or clients with social problems.
Valid California Class C driver license or ability to use an alternative transportation method when needed to carry out job-related essential functions.
Successful clearance through the Los Angeles County Live Scan process.
Knowledge of community, mental health, and mainstream systems and programs serving people most at risk of experiencing homelessness.
Ability to develop creative solutions and work independently as a motivated self-starter.
Ability to coordinate projects and competing priorities in a high-pressure, fast-paced, time-sensitive environment.
Ability to work closely with diverse clientele.
Experience interviewing clients, individuals, and families to collect information and determine needed services.
Experience linking clients, individuals, and families to healthcare, mental health, and community-based programs.
Attention to detail; ability to work professionally, courteously, and tactfully while maintaining confidentiality and document security.
Ability to learn quickly and adapt to shifting priorities.
Ability to collaborate with multidisciplinary professionals and internal and external partners.
Strong organizational skills, initiative, and follow-through.
Computer literacy and skill with Windows-based programs, including Microsoft Word and PowerPoint.
Intermediate knowledge of Excel.
Knowledge of data systems used across the homeless system of care, such as Clarity and Resource Management System.

Responsibilities

Review FFA referrals from partner agencies and screen participants for eligibility and priority.
Verify that referring parties have attempted to use other funding sources before approving a request.
Review and approve financial assistance requests and ensure required documentation is provided.
Communicate with referring agencies about eligibility, fulfillment timeframes, and alternative resources when a request is denied.
Communicate with third-party vendors about processing times and payment status.
Coordinate with Brilliant Corners and its Operations Specialists, who process payments to vendors.
Support training for referring agencies through office hours, regular trainings, and updated training materials and guides.
Review and maintain client-level data and records in Salesforce and HMIS.
Research and compile information; develop data-based analyses, reports, and data and budgeting tools.
Analyze FFA spending trends, monitor data quality, and address other financial assistance challenges.
Assist with preparing reports and presentations, and document reporting and analysis processes and procedures.
Assist with designing, developing, implementing, and maintaining reports, analysis tools, and review processes.
Refine financial assistance processes and program practices by creating analytical and documentation tools.
Help design, build, and maintain financial assistance support tools for HSH, Brilliant Corners, and external stakeholders.
Support program management in developing and implementing program processes, day-to-day operations, trainings, policies and procedures, reporting requirements, and quality improvement and evaluation components.
Build policies and processes for FFA/HPU team members supporting clients with complex health and mental health needs.
Assist program management with developing the operational structure and growth of FFA, evaluating program efficacy and progress, and implementing program modifications.
Coordinate and facilitate regular meetings and communications with FFA program partners.
Promote a safe and inclusive work environment in collaboration with FFA/HPU management and Team Leaders.
Collaborate with the Associate Director and Lead Program Managers on projects affecting FFA programming.
Perform other duties as assigned.