Assistant Staff Analyst (Flexible Financial Assistance Coordinator, N399)

Heluna Health•Los Angeles, CA

12d

About The Position

The Assistant Staff Analyst (Flexible Financial Assistance Coordinator) will manage referrals for the Los Angeles County Department of Homeless Services and Housing’s Flexible Financial Assistance for People Experiencing Homelessness (FFA for PEH) program. The position receives, tracks, reviews, and processes financial assistance requests for referred participants, verifies supporting documentation and eligibility, and organizes records and transactions in systems including HMIS and Salesforce. The role involves direct communication with referring agencies, landlords, other vendors, and Brilliant Corners, which processes payments to vendors. The Coordinator may review sensitive documents such as W-9s, affidavits, invoices, and bills, and will work with referring agencies to resolve challenging requests. The position supports referral management, reporting and analysis, development and maintenance of tools, and program operations. Responsibilities include maintaining client-level records, analyzing spending and data quality, preparing reports and presentations, documenting analytical processes, and helping improve financial assistance procedures. The Coordinator also assists program management with operational processes, training, policies, reporting, quality improvement, program evaluation, partner coordination, and program growth. The role reports to Prevention Unit (HPU) Program Leadership and works closely with HPU program management under the supervision of HPU’s Associate Director.

Requirements

One year of experience as a Medical Case Worker I, or a bachelor’s degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients or clients with social problems.
Valid California Class C driver license or ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Successful completion of the County of Los Angeles Live Scan clearance process.
Knowledge of community, mental health, and mainstream systems and programs serving people most at risk of experiencing homelessness.
Ability to develop creative solutions and work independently as a motivated self-starter.
Ability to coordinate projects and competing priorities in a high-pressure, fast-paced, time-sensitive environment.
Ability to work closely with diverse clients and collaborate with multidisciplinary professionals and internal and external partners.
Experience interviewing clients, individuals, and families to collect information and determine needed services.
Experience linking clients, individuals, and families to healthcare, mental health, and community-based programs.
Strong attention to detail, organization, initiative, and follow-through.
Ability to work professionally, courteously, and tactfully while maintaining confidentiality and document and information security.
Ability to learn quickly and adapt to shifting priorities.
Computer literacy and proficiency with Windows-based programs, including Microsoft Word and PowerPoint.
Intermediate knowledge of Excel.
Knowledge of data systems used across the homeless system of care, such as Clarity and Resource Management System.

Responsibilities

Review FFA referrals from partner agencies and screen participants for eligibility and priority.
Verify that referring parties attempted to use other funding sources before approving requests.
Review and approve financial assistance requests and ensure required documentation is provided.
Communicate with referring agencies about eligibility, fulfillment timeframes, and alternative resources when requests are denied.
Communicate with third-party vendors about processing times and payment status.
Coordinate with Brilliant Corners and its Operations Specialists, who process payments to vendors.
Support referring agencies through office hours, trainings, and updates to training materials and guides.
Review and maintain client-level data and records in Salesforce and HMIS.
Research, compile, and develop data-based analyses, reports, and data and budgeting tools.
Analyze FFA spending trends, monitor data quality, and address other financial assistance challenges.
Assist with preparing reports and presentations.
Document processes and procedures used for reporting and analysis.
Assist with designing, developing, implementing, and maintaining reports, analysis tools, and review processes.
Refine financial assistance processes and program practices by creating analytical and documentation tools.
Help design, build, and maintain financial assistance support tools for HSH, Brilliant Corners, and external stakeholders.
Assist program management with developing and implementing program processes, day-to-day operations, trainings, policies and procedures, reporting requirements, and quality improvement and evaluation components.
Develop policies and processes for FFA/HPU team members supporting clients with complex health and mental health needs.
Assist with developing the operational structure and growth of FFA.
Assist with evaluating program efficacy and progress and developing, recommending, and implementing program modifications.
Coordinate and facilitate meetings and communications with FFA and program partners to promote efficient, integrated, and coordinated systems of care.
Promote a safe and inclusive work environment in collaboration with FFA/HPU management and Team Leaders.
Collaborate with the Associate Director and Lead Program Managers on projects affecting FFA programming.
Perform other duties as assigned.