Assistant Staff Analyst (TAY Case Management Program Management) N397

Heluna Health•Los Angeles, CA

1d•Hybrid

About The Position

The Los Angeles County Department of Homeless Services and Housing (HSH) is consolidating its countywide response to homelessness, aiming to increase accountability and transparency, improve care for those experiencing or at risk of homelessness, and streamline collaboration with partners. The Homeless Prevention Unit (HPU) is an initiative involving HSH, California Policy Lab (CPL), and the Department of Mental Health (DMH). HPU uses predictive analytics to identify individuals at high risk of homelessness and offers early interventions. The unit is expanding to serve young adults aged 18-24 with proactive homelessness prevention resources. This role involves significant interaction with various County departments to help clients navigate service systems and connect them to services for housing stability. The ideal candidate will be knowledgeable about programs and services for young people at risk of or experiencing homelessness and be flexible to meet the evolving needs of this population. The Assistant Staff Analyst (Transition Age Youth (TAY) Case Management Program Manager) will act as a supervisory program manager for the HPU TAY program, reporting to the Associate Director. This position will collaborate with HPU and HSH management to develop and implement program structures, processes, and evaluation measures, and will assist in managing daily operations. The TAY Case Management Program Manager will supervise a team of TAY Case Managers who work directly with HPU TAY clients. Responsibilities include designing and implementing policies and procedures to assist clients with complex mental health needs, legal barriers, income barriers, and/or housing insecurity. This role requires building a new team focused on serving young people in Los Angeles County through a client-centered model and developing policies to shape the TAY program within HPU. Experience working with TAY who have experienced or are at risk of homelessness, and a deep understanding of evidence-based practices like Trauma Informed Care and Harm Reduction, are highly desired.

Requirements

One year of experience as a Medical Case Worker I - OR - A Bachelor's degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients/clients with social problems.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Successful clearance of the Live Scan process with the County of Los Angeles.
Strong data analysis, problem solving, various data systems and how they interact, deep knowledge of the landscape of mainstream and safety net services utilized by TAY.
Strong relationship management skills with a desire to work in a fast-paced mission driven environment.
Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness.
Highly motivated self-starter, with proven ability to develop creative solutions.
Ability to coordinate projects and competing priorities in a high-pressure, fast paced and time sensitive environment.
Ability to interact and work closely with a diverse clientele.
Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed.
Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.
Ability to pay close attention to detail.
Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.
Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.
Must possess strong organizational skills initiative and follow-through.
Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint).
Knowledgeable of data systems utilized across the homeless system of care.

Nice To Haves

Experience working with TAY who are/have experienced homelessness or at risk of homelessness.
Deep understanding of evidence based best practices such as Trauma Informed Care and Harm Reduction.
Applicants who share lived experience with the communities we serve.
Applicants who have been impacted by or have experience with the foster care system.
Applicants who have experienced housing insecurity, homelessness and/or economic inequity.

Responsibilities

Oversees a team of HPU Case Managers and supports their efforts through regular supervision check-ins to determine and implement interventions and linkages to housing and services for HPU TAY clients.
Supports HPU Case Managers and their clients to identify social, emotional, and economic factors which may interfere with obtaining maximum benefits from medical and mental health care.
Reviews and monitors client outcomes with Case Managers to address gaps in program delivery, documentation, and data input.
Supports individual Case Managers in identifying their strengths, areas of growth and helps facilitate professional development.
Supports in the development of tailored pathways to vital resources across LA County such as mental health care, legal services, housing assistance, educational resources, etc. that will help stabilize housing for TAY clients.
Assists HPU program management with developing and implementing program processes for HSH, including day-to-day operations, trainings, policy and procedure development, reporting requirements and quality improvement/evaluation components.
Builds policies and processes for HPU team members to follow to support clients with complex health and mental health needs.
Assists HPU program management with developing the operational structure and growth of the HPU.
Assist HPU program management with evaluating program efficacy and progress, and help develop, recommend and implement program modifications.
Assist HPU program management with coordinating and facilitating regular meetings and communications for HPU and program partners to ensure efficient and thorough processes to promote integrated, seamless and coordinated systems of care.
Promotes a safe and inclusive work environment for the entire HPU Team by collaborating with HPU management and Team Leaders to foster culture of care.
Works collaboratively with other Housing Navigator and Community Engagement and Partnerships Managers to ensure coordination of care between Case Managers and HPU Management.
Works collaboratively with Associate Director and Lead Program Managers to implement projects that impact TAY programing.
Other duties as assigned.