Assistant Specialist (Public Services) I: Adult Services

Weber County•Roy, UT

4h•$22 - $32•Onsite

About The Position

The Weber County Library seeks customer service-oriented individuals with excellent communication skills to provide ready reference and technology instruction, plan and present programs and classes, and contribute to a dynamic lifelong learning environment. This position may be filled at any library location in Weber County and is not a seasonal position. As a member of the Library's program implementation team, under the supervision of the branch manager and adult services librarian, this employee works regularly at a service desk providing ready reference, readers' advisory, and referral services to the public in person and over the telephone; participates in planning and presenting adult programs that support lifelong learning; performs support-level collection development tasks; provides occasional customer service at the circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events.

Requirements

Associate's Degree from an accredited university, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.
At least two (2) years of library or retail customer service experience required.
Familiarity with reading genres for adults and teens and/or nonfiction subjects and a dedication to reinforcing the Library's commitment to the promotion of books, reading, and transliteracy through programming and readers' advisory.
Familiarity with standard software used in business applications such as Microsoft products, especially Word and Excel.
Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices.
Understanding of the relationships and responsibilities of Library divisions and buildings.
Understanding of Library mission and roles, and the general role of public libraries within a community.
Excellent customer service skills.
Strong organizational and planning skills, including the ability to perform multiple projects or tasks with frequent interruption.
Ability to communicate in more than one language preferred.
A commitment to public service and the ability to work effectively with a diverse patron base.
Ability to implement Library Board policies and procedures.

Nice To Haves

Ability to communicate in more than one language

Responsibilities

Work regularly at the adult services desk providing ready reference, readers' advisory, and referral to patrons in person and over the telephone; will be expected to work at other service points in the building as necessary for coverage and cross-training.
Instruct patrons in use of the Library's print and electronic resources, equipment, and technology.
Develop and present diverse and enriching educational classes and activities for adults, incorporating the Library's physical and digital collections in accordance with the Board Policy on adult programming.
Actively promote Library resources, programs, and services during patron interactions.
Contribute to the evaluation and maintenance of the adult fiction and nonfiction collections.
Promote the Library at community events.
Preserve safety, appearance, and condition of Library facilities and property.