Assistant Spa / Retail Manager

European Wax Center•Reno, NV

1d•Onsite

About The Position

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more. We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

Requirements

You've worked in a guest-facing role for 2+ years - beauty, spa, retail, hospitality, or similar - and you're genuinely good at it.
You've led, even if it wasn't your official title. You've trained a new hire, run a shift solo, handled an escalation, or stepped up when it mattered.
You're comfortable recommending products and services. You don't hard-sell - you educate. Guests trust you and it shows in the numbers.
You know how to coach someone who's struggling without making it feel like a punishment. You lead with empathy and hold the bar.
You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine, follow the space, and want to build a career in it.
You're available when guests are - evenings, weekends (one shift, not both), flexible weekday hours.
Reliable transportation required.

Responsibilities

Set the tone for every guest interaction - warm, professional, and consistent
Proactively address concerns and resolve issues before they escalate
Ensure every guest leaves feeling confident they'll come back
Lead by example in educating guests on Wax Passes, products, and services
Motivate and coach the team to hit individual and center KPIs
Stay sharp on promotions, product launches, and brand updates
Support local marketing and community engagement efforts
Coach Guest Service Associates and Wax Specialists on the floor daily
Help onboard new team members and create a welcoming environment
Hold the standard - service, professionalism, accountability - in the CM's absence
Act as point of contact and decision-maker when leading the shift solo
Own opening and closing procedures with precision
Ensure cleanliness, sanitation, and presentation standards are never compromised
Support accurate POS transactions and guest profile management
Assist with daily admin tasks, inventory, and reporting