Spa Assistant Manager

Hackensack•Hackensack, NJ

20h•Onsite

About The Position

Hand & Stone Massage and Facial Spa in Hackensack, NJ is seeking an energetic and reliable Spa Assistant Manager with enthusiasm, strong organizational skills, and a self-starter attitude to help oversee the day-to-day operations of the spa. This individual will establish and implement programs to achieve higher levels of service and will motivate staff while providing hands-on leadership. The role requires collaboration, coordination, communication, and cooperation to ensure peak efficiency. This position is responsible and accountable for certain aspects of daily operations, focusing on achieving sales targets and delivering exceptional customer service. The Spa Assistant Manager will work alongside spa associates at the front desk, handling tasks such as answering phones, booking appointments, greeting customers, and selling memberships and spa packages. Additionally, the Assistant Manager ensures smooth spa operations by managing schedules, maintaining spa supplies, and addressing customer and staff inquiries. This opportunity offers a chance to learn and grow within the company.

Requirements

Minimum of 1-2 years of sales and customer service experience
Past management experience is preferred
A passion for people and sales
High level of enthusiasm
Demonstrated ability to coaching/mentoring with discipline while also taking directive from Spa Manager
Strong organizational/planning and computer skills
Retail/Sales and customer service experience
Experience with a booking system is a plus
Ability to work flexible schedule including days/evenings/weekends/holidays
Knowledge and understanding of all spa services and product line

Nice To Haves

Past management experience

Responsibilities

Oversee and manage the daily operations of a busy spa
Establish and implement programs to achieve higher levels of service
Motivate staff and provide hands-on leadership
Guide the staff to operate with peak efficiency through coordination, communication and cooperation
Achieve sales targets and deliver an exceptional level of customer service
Answer phones, book appointments, greet customers, and sell memberships and spa packages
Manage schedules
Maintain spa supplies
Handle customer and staff questions
Promote the health and wellness benefits of both massage therapy and facials
Handle administrative tasks including but not limited to payroll, scheduling, inventory, reporting and reviews