Assistant Spa Manager

Bloomfield Wax and Skin Care Center•Bloomfield, NJ

7h•Onsite

About The Position

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for specific aspects of daily operations.

Requirements

3+ years of successful spa management experience.
Must have knowledge of professional spa treatment, Skin Care and Services.
Effective proven leadership training skills with a strong work ethic.
Excellent customer service skills.
Must be efficient, well-organized with the ability to multitask.
Must be motivated and enthusiastic with the ability to keep the team encouraged.
Must possess the ability to troubleshoot difficult situations.
Excellent Communication skills.
Proficient in spa software (Meevo).
Must maintain a professional appearance at all times.

Responsibilities

Create marketing strategies aimed at maximizing revenue and profits.
Perform data analysis that drives business decisions and success.
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises.
Manage inventory effectively.
Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
Hire, train, supervise, develop, and mentor all team members according to establishment's policies and procedures.
Motivate and empower the team to achieve high standards.
Ensures all employees are current in any required licensure and certifications.
Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up.
Provides feedback in a professional manner.
Ensure a high level of client service and execution of organizational standards.