Assistant Spa Manager

Hand & Stone - Garner•Selma, NC

3d•$16 - $18•Onsite

About The Position

Assistant Manager looking to grow with impeccable customer service and sales experience. This role will start at our sister spa and will transition as development progresses.

Requirements

Impeccable customer service and sales experience
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment.
Small location

Nice To Haves

Opportunity for advancement
Training & development
Wellness resources
Bonus based on performance
Discounts with Verizon Wireless and KinderCare
Growth opportunities available
Discounted services and gift cards

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.