Assistant Spa Manager

VO Spa One•West Bloomfield Township, MI

2d•Onsite

About The Position

V/O Med Spa West Bloomfield is seeking an Assistant Spa Manager to join their team. This role involves assisting the Spa Manager and staff in leading the overall operation and performance of the spa, ensuring guest service and sales expectations are met or exceeded. The Assistant Spa Manager will also focus on developing an inspiring team, meeting financial objectives, managing retail and service sales, coaching and training staff, leading staff meetings, preparing payroll, nurturing leads, and managing expenses within budget.

Requirements

Management experience
A love for beauty
An infectious personality
Responsible, options, techniques and treatment plans
Problem Solver
Relationship oriented
Continuous improvement mentality
Effective communication
Time management/self management
Possess a thorough knowledge of spa services
Possess excellent interpersonal skills
Customer service orientation
Possess excellent conflict management skills
Possess excellent problem-solving skills
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment
Sales-oriented

Nice To Haves

Ethical
Positive attitude
Enthusiastic
Team orientation
Self-motivated
Self-directed
Empathetic
Creative
Tenacious
Integrity
Honesty
Trustworthy
Outgoing
Detail Oriented
Organized
Responsive
Adaptive and flexible

Responsibilities

Assisting and leading the overall operation and performance of the spa
Ensuring the spa meets or exceeds Guest service and sales expectations
Developing an inspiring team and work environment
Meeting all financial objectives for the spa
Meeting monthly spa revenue projections for retail sales, service and treatment sales
Coaching and training staff
Preparing for and leading staff meetings
Preparation of payroll
Lead nurturing
Ensuring expenses are maintained within the budget
Providing outstanding Guest service and satisfaction
Revenue generation and enhancement
Staff management and training
Payroll and inventory management
Financial management
Special events programming and marketing
Consulting patients regarding cosmetic and non-cosmetic treatment