Assistant Hospitality Manager
Sycamore Mineral Springs Resort•San Luis Obispo, CA
•Onsite
About The Position
Responsible for providing excellent customer service and managing daily operations including staff management. Focuses on Employee Relations & Development. Adheres to Sycamore's Policies and Procedures, acts as a role model, maintains a positive and respectful attitude, consistently reports to work on time, participates in monthly safety training, and demonstrates honesty, integrity, and professionalism at all times.
Requirements
- Three or more years of management experience in Hospitality or Spa Environment
- Must be able to work holidays, weekends and evenings
- Must be able to speak, read, write and understand the primary language (s) used in the workplace.
- Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
- Develop knowledge in POS and Reservations Program
- Thorough understanding of spa treatments and the spa environment
Responsibilities
- Represent the H&W Manager in their absence acting as Manager on duty
- Assist with hot tubs, spa, and gift shop operations
- Oversee Supervisors, and staff
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
- Interview, payroll, staffing, training and coaching, handle employee relations including disciplinary actions
- Assist in hiring, scheduling, motivating and coaching employees; serve as a role model
- Report accidents, injuries, and unsafe work conditions to manager.
- Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
- Maintain strong communication within the department
- Order operational supplies and professional products
- Ensures employees adhere to company policies
- Solve guests complaints and misunderstandings to customer satisfaction
- Ensure clients safety, comfort, and well-being
- Participates in marketing and promotional ideas to help achieve the desired revenue for the department
- Perform all other duties as requested by manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
