Assistant Hospitality Manager - Beringer

Treasury Wine Estates•St. Helena, CA

1d•Onsite

About The Position

The Assistant Hospitality Manager plays a frontline leadership role in delivering exceptional, high-volume, high‑touch guest experiences across Beringer’s entry-level tasting room space, gift shop, and tours. This role is responsible for driving growth across core tasting room business, tour experiences, and international programs, with a strong focus on the Knight’s Valley portfolios. You will lead and coach a large hospitality team, partner cross‑functionally to deliver seamless end‑to‑end experiences, and serve as a visible presence on the floor, setting service, sales, and brand standards while meeting key financial and growth objectives.

Requirements

Strong hospitality leadership experience in a fast‑paced, guest‑facing environment
Energized by driving sales growth while delivering exceptional guest experiences
Comfortable leading, training, and motivating large teams to high performance standards
Strong operational discipline, including scheduling, cash handling, and inventory management
Clear and confident communication with guests, team members, and cross‑functional partners
Values accuracy, consistency, and brand integrity in service and wine education
Adaptable, resilient, and calm under pressure during high‑volume periods
Open to working weekends, holidays, and a flexible schedule
Interest in international guests and cross‑cultural hospitality experiences

Responsibilities

Manage and drive growth of the entry-level tasting room, historic caves and gift shop, delivering elevated service with a focus on Knight’s Valley portfolio
Manage and grow tour experiences, ensuring offerings align with guest demand, brand positioning, and revenue goals
Lead the development and expansion of the Knight’s Valley Program
Partner with Trade teams, domestic and international, to host and accommodate consumers and partners
Oversee daily operations as Manager on Duty, including staffing, scheduling, cash handling, and service execution
Drive the culture established in our hospitality academy to lead, train, and coach a large hospitality team to achieve sales, wine club, and guest experience targets
Monitor service delivery to ensure luxury‑level consistency across tastings, tours, and retail interactions
Drive sales performance, wine club conversion, and average order value while managing labor, inventory, and cost controls
Resolve guest service and operational issues in real time, maintaining a calm, professional presence
Collaborate with Marketing, Events, and Central Operations to execute programming, promotions, and experiences