Assistant Spa Director

Massage Heights•Dallas, TX

1d•Onsite

About The Position

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent. Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services. At Massage Heights, we believe in the healing power of touch, and that the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Requirements

Minimum 1 year of sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
Experience in training, coaching, and conflict resolution with employees
Working knowledge of computers and standard software
Basic business math skills

Nice To Haves

Hands-on experience with Zenoti or similar spa POS software systems
Understanding of spa environment and massage and skincare services
Experience working in a franchise model

Responsibilities

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
Assist with recruitment, hiring, training, developing and retaining employees
Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
Manage team member schedules to ensure proper execution of daily operations
Collaborate with the Spa Director to set individual team member and overall Retreat goals
Create an environment that is passionate about providing awesome guest service
Build guest loyalty by consistently following the proven operating system of Massage Heights