Assistant Site Manager II - Clean Express Auto Wash

Express Wash Concepts • Willowick, OH

3d • Onsite

About The Position

The Assistant Site Manager assists the site manager with operating the store and meeting customer service needs. The role includes engaging prospective customers, presenting monthly unlimited car wash packages, and upselling products to existing customers. It supports day-to-day site operations, sales growth, team development, labor and staff scheduling, financial and inventory controls, quality assurance, and safety. The position also requires learning the wash process and equipment, addressing customer escalations, and pursuing training and development opportunities.

Requirements

• High school diploma or equivalent required.
• At least 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills for engaging with customers.
• Ability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present a professional image according to appearance guidelines.

Nice To Haves

• Associate or bachelor’s degree.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and support store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling successfully.
• Support effective P&L management by monitoring chemicals, utilities, and other expenditures.
• Maintain quality assurance through accurate quality control checks.
• Follow standard cash management procedures, including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Learn the wash process and equipment.
• Pursue educational and training opportunities.
• Perform other related duties as required and assigned.

Benefits

• Medical, vision, and dental benefits.
• Company-paid life insurance and disability coverage.
• Accident and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation per the Employee Manual.
• Opportunity to qualify for additional incentives based on site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED