Assistant Site Manager II – Clean Express Auto Wash
About The Position
The Assistant Site Manager assists the site manager in operating the store and meeting customer service needs. The role includes engaging potential customers to sell monthly unlimited car wash packages and upselling products to existing customers. The Assistant Site Manager helps maintain daily site operations, supports team development and scheduling, monitors costs and inventory, ensures quality and safety standards, and handles customer escalations. The position also involves learning the wash process and equipment and participating in training and educational opportunities.
Requirements
- High school diploma or equivalent required.
- At least 1 year of leadership experience.
- At least 2 years of customer service experience, including de-escalation tactics.
- Basic IT and computer proficiency, including POS systems and Microsoft Office.
- Ability to work flexible hours, including weekends.
- Strong verbal communication skills to engage effectively with customers.
- Ability to provide and follow clear directions.
- Ability to close the site at least two nights per week and open as needed.
- Ability to coach, mentor, and train.
- Present a professional image according to appearance guidelines.
- Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Ability to lift 25 lbs.
Nice To Haves
- Associate or bachelor’s degree preferred.
Responsibilities
- Maintain high-quality day-to-day on-site store operations.
- Lead with integrity and foster a culture of respectful accountability.
- Work to exceed sales goals and grow the store.
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
- Manage labor and staff scheduling successfully.
- Support effective P&L management by monitoring chemicals, utilities, and other expenditures.
- Maintain quality assurance through accurate Quality Control checks.
- Follow cash-management procedures, including daily reconciliations, audits, and deposits.
- Monitor inventory and supplies and assist with orders.
- Ensure adherence to safety protocols and standard operating procedures.
- Address customer escalations calmly and collectedly.
- Learn the wash process and equipment to expand job knowledge.
- Pursue further growth through educational and training opportunities.
- Perform other related duties as required and assigned.
Benefits
- Medical, vision, and dental coverage.
- Company-paid life and disability coverage.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation per Employee Manual.
- Competitive hourly pay of $22.00, with opportunity to qualify for additional incentives based on site performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
