Assistant Site Manager II – Clean Express Auto Wash

Express Wash Concepts • Greensburg, PA

8d • Onsite

About The Position

The Assistant Site Manager assists the site manager in ensuring the store operates effectively and meets or exceeds customer service needs. The role includes engaging prospective customers, presenting monthly unlimited car wash packages, and upselling products to current customers. It supports day-to-day operations, team development, sales and store growth, labor scheduling, financial and inventory controls, quality assurance, safety, and customer issue resolution. The position also offers opportunities for training and advancement into leadership roles.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to engage effectively with customers.
• Ability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train.
• Present a professional image according to appearance guidelines.
• Ability to stand and move throughout the site for the entire shift and work on your feet in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and contribute to store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling effectively.
• Support P&L management by monitoring chemicals, utilities, and other expenditures.
• Conduct accurate quality-control checks to maintain quality assurance.
• Follow cash-management procedures, including daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with placing orders.
• Ensure adherence to safety protocols and standard operating procedures.
• Address customer escalations calmly and professionally.
• Learn the wash process and equipment to expand job knowledge.
• Pursue further growth through educational and training opportunities.
• Perform other related duties as required and assigned.
• Engage prospective customers, present monthly unlimited car wash packages, and upsell products to existing customers.

Benefits

• Medical, vision, and dental benefits.
• Company-paid life and disability coverage.
• Accident and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% discount on retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation, per the Employee Manual.
• Opportunity to qualify for additional incentives based on site performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED