Oil Change Assistant Manager - Shop#675 - 3001 East Nettleton Avenue

Driven Brands Inc. • Jonesboro, AR

11d • Onsite

About The Position

Take 5 Oil Change is hiring an Assistant Shop Manager to support the Shop Manager with daily operations, team development, and a fast, friendly customer experience. The role includes serving as Manager on Duty when needed and helping keep the shop safe, efficient, and running smoothly. Paid, hands-on training is provided to teach the technical skills and service standards needed for the role; automotive experience is valued but not required.

The Assistant Shop Manager completes Certified Technician training, performs Certified Technician and Lead Technician responsibilities, and helps coordinate workflow, customer service, service quality, safety, and shop procedures. The role also includes coaching and training team members, completing opening and closing procedures, assisting with inventory counts and adjustments, and supporting shop communication, reporting, and operational follow-up.

Requirements

• At least 6 months of customer service experience in a fast-paced service environment, delivering consistent and exceptional customer experiences.
• At least 6 months of experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• Ability to remain calm, organized, and solutions-focused during busy periods.
• Ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from the work location.
• Ability to lift up to 50 pounds; maneuver safely in and out of a shallow 3-foot-deep pit; and walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods.
• Ability to work in hot or cold weather conditions when necessary.

Nice To Haves

• Automotive experience is valued but not required.

Responsibilities

• Complete Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Identify opportunities for improvement and take on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Benefits

• Competitive hourly pay plus weekly bonus opportunities.
• Medical, vision, and dental benefits, and 401(k) with company match for full-time employees.
• Paid time off for full-time employees.
• Paid training and clear career growth paths.
• Opportunities to grow from shop roles into leadership positions through strong performance and consistency.
• Early access to 50% of earned wages at any time through the myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed