Assistant Shift Manager - Security - Grave-Shift

Plainridge Park Casino • Plainville, MA

4d

About The Position

The Assistant Shift Manager supervises staff and manages the daily operations of an assigned shift in the Security department. The role supports operational goals, monitors performance and profit objectives, coordinates scheduling, and may assist with departmental budgeting. It promotes strong customer service, ensures team members follow service and appearance standards, and serves as the Security Manager on duty when the Security Shift Manager is absent.

The position enforces internal control policies, including laws concerning underage gambling and drinking; maintains property safety and inspection reports, conducts security post inspections, and prepares incident reports and security logs. It responds professionally and compassionately to guest and employee concerns, works with regulatory, fire/rescue, and law enforcement agencies, and ensures regulatory compliance while maintaining strict confidentiality.

The role also has supervisory duties involving team development, training, recognition, performance feedback, staffing and scheduling recommendations, workflow management, and recommendations regarding employee coaching or discipline. The employee must be at least 21, meet the stated education or experience criteria, be proficient with Microsoft applications, and qualify for required licenses and permits. C.A.R.E or TIPS training must be completed successfully. The role involves standing, handling objects and controls, communicating, and lifting or moving items up to 50 pounds, with work in areas that may include confined spaces. The work environment is usually moderately noisy and may contain unrestricted secondhand tobacco smoke.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED, or three years of casino Security, military, or police experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft applications.
• Excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to read and communicate verbally in English; written English communication may also be required.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply commonsense understanding to instructions and address problems involving several concrete variables in standardized situations.
• Must qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TIPS training.

Responsibilities

• Supervise staff and manage the daily operations of an assigned Security department shift.
• Support operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with departmental budgeting by providing recommendations, supporting budget initiatives, and reporting concerns to the manager.
• Promote superior customer service and ensure team members follow customer service standards.
• Serve as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies and procedures, including laws concerning underage gambling and drinking.
• Maintain property safety and inspection reports and conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond professionally and compassionately to guest and employee concerns and complaints.
• Ensure Security Officers comply with uniform and grooming standards.
• Interact and cooperate with regulatory, fire/rescue, and law enforcement agencies.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Support staff development and training programs and employee rewards and recognition.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing, interviewing, hiring, and scheduling actions to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including disciplining, coaching, and counseling.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off, earned according to local policy and increasing with length of employment.
• Wellness programs designed to support financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED