Assistant Service Supervisor

Crown Residential LLC•West Palm Beach, FL

About The Position

Position Summary: The Assistant Service Supervisor Take initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring the Service Teammates, the Assistant Service Supervisor will be expected to perform service duties in addition to exemplifying complete knowledge of all equipment and appliances, express interest in accepting management functions delivered by the Service Supervisor and are involved in creating and developing relationships with vendors.

Requirements

High school diploma or equivalent
EPA Section 608 HVAC Type I
Have excellent customer service skill when talking to residents about service requests
Ability to prioritize multiple tasks, follow-up, and follow through
Attend all required Crown Residential Company maintenance trainings.
Ability to effectively work in a team setting.
Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike
Possess and practice exceptional safety skills while on the job
Be highly motivated and have a positive attitude
Professional appearance and demeanor
Valid Driver’s License and reliable transportation
Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
Ability to work on the weekends
Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay
Consistent, regular and in person attendance during assigned hours at the workplace are required

Nice To Haves

Bachelor or Teammates degree
EPA/CFC and CPO certifications
North American Technician Excellence (NATE)
Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
Minimum of 1-2 years’ previous experience in a maintenance role
Previous multi-family, hospitality community experience

Responsibilities

Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner
Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed
Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s)
Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
Electrical, plumbing, carpentry, masonry and painting on a continuous basis
Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed
Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship
Prepare and inspect apartments for move-in readiness after becoming vacant
Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc.
Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate
Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location
Respond to all service requests in a timely manner to ensure resident satisfaction
Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws
Monitor building systems with particular attention to electrical and fire safety
Ensure that all work is performed according to Crown Residential procedures and standards
Make recommendations and modifications regarding property performance, business needs, and safety issues
Make sure common areas are consistently clean, well serviced, and safe
Perform all scheduled work on time and properly
Coordinate special projects as directed
Any other tasks assigned or directed