Assistant Service Manager

Nelson Mazda Murfreesboro•Murfreesboro, TN

6d•Onsite

About The Position

Nelson Mazda Murfreesboro is looking for an Assistant Service Manager who has a passion for serving people and developing high-performing teams. This role is ideal for individuals who are natural leaders, enjoy coaching, motivating, and helping others succeed. Automotive experience is not required; the company is seeking leadership ability, a servant's heart, and a desire to learn the business. Comprehensive training and support will be provided. This is an excellent opportunity for recent college graduates, hospitality leaders, retail managers, military leaders, and professionals aiming for a long-term leadership career.

Requirements

College graduate preferred
Leadership experience in any industry is a plus
Automotive experience is not required
Valid driver's license with an acceptable driving record

Nice To Haves

A strong servant leader
Passionate about helping people succeed
Customer-focused
An excellent coach and motivator
Positive, energetic, and accountable
Leads by example every day
Organized and able to prioritize multiple responsibilities
A strong communicator with excellent interpersonal skills

Responsibilities

Lead and inspire a team of Service Advisors
Coach team members daily to deliver exceptional customer experiences
Create a positive, high-energy work environment
Lead by example through professionalism, integrity, and accountability
Help develop team members both personally and professionally
Monitor daily performance and coach for continuous improvement
Resolve customer concerns with empathy and urgency
Work closely with service technicians and dealership leadership to ensure a seamless customer experience