Assistant Service Manager

Engineered Structures, Inc.•Meridian, ID

6d•Hybrid

About The Position

The Assistant Service Manager oversees the day-to-day management of service operations, including maintenance schedules, team leadership, and client satisfaction. They manage accounts through our Express service arm of the business, ensuring smooth operations and compliance with safety protocols.

Requirements

High School Diploma or equivalent experience required
1-3 years of experience managing accounts in the service or construction industry.
Strong leadership and problem-solving skills.
Comprehensive knowledge of service operations and preventative maintenance programs.
Possesses excellent organizational/coordination skills.
Computer Skills must include Microsoft Office (Excel/Word)

Nice To Haves

OSHA 30 certification preferred

Responsibilities

Oversee the execution of comprehensive preventative maintenance programs to ensure optimal equipment performance and longevity.
Lead and mentor a team of service technicians, promoting a culture rooted in safety, accountability, and operational efficiency.
Define, track, and analyze key performance indicators (KPIs) to drive continuous improvement in service operations.
Manage service accounts, including scheduling, budgeting, and cost control to ensure timely and cost-effective delivery.
Ensure strict adherence to safety regulations and standards; OSHA 30 certification preferred.
Collaborate cross-functionally with department managers to enhance workflows and drive process improvements.
Partner with Project Managers to develop and deliver effective training programs for field and service staff.