Assistant Service (Maintenance) Manager - Retreat at Arden Farms

Capital Square • Arden, NC

7d • $24 - $25 • Onsite

About The Position

The Assistant Service Manager oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet standards for cleanliness, appearance, safety, and functionality. The role supports the Service Manager with work orders, preventative maintenance, apartment make-readies, inspections, inventory, and cost control. It also requires responsive, courteous service to residents and clear communication with management about property needs.

The position is onsite at the properties. Team members work in an office environment and may also be frequently exposed to outdoor elements, including potentially unpleasant or hazardous temperatures, weather, odors, and landscape conditions. The usual schedule is Monday through Friday with rotating weekends, and hours may vary to meet the property’s business needs.

Requirements

• High school diploma, GED, or related experience and/or training.
• Provide own hand tools unless prohibited by state law.
• Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Ability to apply logical thinking to define and correct problems.
• Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, and to respond courteously and calmly to questions and problems.
• Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and provide information for management.
• Ability to operate basic office machines, including copiers, fax machines, calculators, postage meters, and multi-line telephone systems.
• Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.

Responsibilities

• Assist the Service Manager in delegating and completing resident-requested work orders and routine maintenance, diagnosing problems, and making repairs in accordance with policies, safety standards, and code requirements.
• Help oversee and complete apartment make-ready work, including pre-move-out inspections, identifying maintenance needs, coordinating vendors and contractors, obtaining supplies, completing repairs, and inspecting finished work.
• Personally prepare vacant apartments for leasing and new move-ins.
• Maintain grounds, common areas, and amenities by removing trash and debris; assist with pressure-washing, general cleaning, and painting curbs and signage as needed.
• Partner with the Service Manager to develop and maintain cleanliness and appearance standards for community grounds, amenities, exteriors, market-ready units, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
• Assist with routine and periodic property inspections to identify safety and risk-management concerns.
• Inspect work performed by service team members, contractors, vendors, and other service providers to confirm effectiveness and adherence to quality standards, scope, and specifications; develop corrective action plans as needed.
• Maintain inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
• Complete monthly preventative maintenance procedures, obtain needed materials, perform maintenance tasks, and inspect completed work.
• Support cost-control efforts by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
• Provide responsive customer service to residents and others, answer questions, and address maintenance complaints and work orders courteously, calmly, sensitively, and efficiently.
• Keep the property in good repair and communicate its physical needs to management.

Benefits

• Industry-competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only medical plan premiums covered
• $35 per paycheck cell phone reimbursement
• 120 hours of paid time off and 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of voluntary time off
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED