Assistant Service Manager - Mississauga Kia

401 Auto•Mississauga, ON

5d•CA$70,000 - CA$100,000•Onsite

About The Position

As our Assistant Service Manager, you’ll be at the heart of the action—supporting the Service Manager in leading the team, coordinating workflow, ensuring top-notch customer satisfaction, and keeping operations running smoothly! This role requires a natural leader with a passion for customer service and the drive to succeed in a fast-paced automotive environment.

Requirements

12 Grade Diploma or GED
Minimum 5 years experience in the automotive service industry
Minimum of 3 years of progressive service experience, leading to management
Experience with PBS or other DMS systems an asset
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
Valid Ontario G Driver's License
Clean Driver's Abstract
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule

Nice To Haves

Automotive Technician’s License is an asset

Responsibilities

Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Coach team members to provide excellent customer service
Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability
Improve sales and profitability for the Service Centre
Effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Monitor the operating budget by tracking sales and expenses
Promotes service safety and security procedures
Other duties as required by management