Assistant Service Advisor - Auto Park KIA

Holman•Wendell, NC

16h•Onsite

About The Position

Auto Park KIA has an outstanding opportunity for an Assistant Service Advisor to join their team and the Holman Family! Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Requirements

High School Diploma or equivalent
Excellent written and verbal communication skills and ability to work within a team
Valid driver’s license and a good driving record
2+ years’ experience in administrative services or related fields

Responsibilities

Welcome customers and ensure they receive prompt, courteous and effective service
Interact with customers via phone or in person to determine service needs and prioritize required services
Use a consultative approach to educate customers on services and products
Serve as a liaison between technicians and customers
Provide administrative support to Service Advisors
Follow up with all service customers when their assigned advisor is absent
Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor
Complete and maintain all company and dealer training requirements for the advisor position