Assistant Service Manager

Legend Management Group • Rockville, MD

14h • Onsite

About The Position

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place. As our Assistant Service Manager, you will assist in overseeing the overall appearance and maintenance needs of our apartment community. You will assist the Service Manager with apartment turns, general maintenance repair, conduct preventative maintenance, and help maintain curb appeal. You will report to the Service Manager.

Requirements

• High school diploma or equivalent
• 2+ years of facilities, residential, or multi-family maintenance experience (supervisory experience a plus)
• An HVAC, EPA certification (CFC Universal)
• Reliable transportation and valid Driver's License
• The ability to exert up to 50 pounds, climb stairs, use ladders and work in varying weather conditions

Nice To Haves

• supervisory experience a plus

Responsibilities

• Work with the service and office team to provide exceptional customer service to resolve all maintenance related issues to the satisfaction of our residents
• Lead by example and be a role model for the standards and behaviors consistent with our core values
• Show care and concern for our residents through follow ups and completion of their apartment service requests
• Resolve maintenance issues in the area of HVAC, electrical, plumbing, and appliance repair
• Manage records of activity in maintenance software system
• Manage the make-ready and apartment turnover process so apartments can be leased, and new residents can move in
• Preserve the value of the building by working on preventative maintenance programs
• Preserve the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance
• Sustain peak efficiency operation levels for all property components
• Assist Service Manager with improvements/services, including the bidding process
• Assist Service Manager to maintain relationships with vendors and negotiate pricing
• Maintain and monitor inventory within budgeted guidelines
• Work weekends or evenings and be on-call for after hour emergencies
• Assist Service Manager with team schedules, move in/move out schedules, prioritizing service requests.
• Commit to professional development, stay up to date with industry trends and changes, and attend training

Benefits

• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED