Assistant Service Manager

North Central Utility of Wisconsin • DeForest, WI

16h • Onsite

About The Position

North Central Utility (NCU) is seeking a self-motivated and results-driven Assistant Service Manager for its DeForest, WI location. This role is crucial in representing NCU within the semi-trailer service industry. As a safety-sensitive position, it requires pre-employment and post-accident drug testing. NCU is a leading semi-trailer dealership with a strong presence across multiple states, offering a comprehensive range of trailers, parts, and services. The company prides itself on being a "One Stop Shop" for truck and semi-trailer needs, with skilled service technicians capable of handling all types of repairs.

Requirements

• High School Diploma or GED equivalent
• Previous experience in a related field preferred
• Experience leading and managing people preferred
• Able to work independently and with a team
• Interpersonal skills and ability to professionally communicate with customers
• Excellent planning, organization, time management, attention to detail, and adaptability to change
• Microsoft Office (Word, Excel, Outlook), technology, and computer proficiency
• Ability to meet the physical demands of the position
• Driving is a duty of this job
• Driver's License (Required)

Responsibilities

• Assist in overseeing service department operations
• Assist in managing service technicians
• Assist in managing all shop repair orders
• Motivate & lead through team excellence and work ethic
• Assist in department/staff training using industry best practices
• Act as a liaison between parts, sales & service
• Attend industry workshops as needed
• Effectively manage executing on projects at the store level
• Accurate and timely completion of paperwork
• Maintain department files
• Estimating and quoting
• Work with other department managers
• Assist wherever needed in department
• Develop and leverage relationships with key decision makers
• Assist managing building maintenance
• Educate customers on NCU services and identify customer needs and opportunities
• Strong customer negotiation skills
• Promote and build relationships with customers
• Promote a safety-first workplace
• Warranty administration
• Assist Service Manager as needed

Benefits

• Medical
• Dental
• Vision
• Life and Short-term disability
• 401k with employer match
• Profit sharing
• Training and professional development opportunities
• Annual safety toe-shoe and tool allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED