Assistant Service Manager

Dueck Auto Group•Vancouver, BC

1d•Onsite

About The Position

Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area: Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu. Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is continually growing and looking for individuals who can contribute to our business operations today and into the future. We welcome you to join our dynamic and innovative team at the Dueck Downtown location. The Assistant Service Manager is a professional, detail-oriented individual who will work closely with the Service Manager and the Service Department Team to ensure smooth business operations and deliver a high-quality, positive customer experience. The main responsibilities will include supporting and assisting with customer and department team enquiries, ensuring a high level of service throughout the department, and contributing to the overall company’s success.

Requirements

2-3 years of experience in a shop foreman/assistant manager role, preferably in an automotive dealership or automotive service environment.
Excellent communication, interpersonal, time-management and organizational skills.
Exceptional customer service skills
Strong proficiency in all Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Demonstrated problem-solving and conflict-resolution skills.
Ability to prioritize and maintain professionalism during high-volume periods.
Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
Valid BC driver’s licence class 5 is required.

Responsibilities

Support the manager with the day-to-day operations of the Service Department.
Assist in coordinating workflow among service team members and other departments.
Oversee daily service workload and prioritize work orders.
Oversee and guide technician workmanship and perform quality control for work in progress.
Track technician efficiency and shop productivity.
Assist in completing technician payroll.
Participate in training and growing employees to maximize performance and develop them to fulfill their potential.
Support resolving customer concerns in a timely manner and escalating issues to the manager.
Maintain open communication with customers regarding the status of their vehicles.
Assist in maintaining department procedures, safety standards, and dealership policies.
Facilitate best practices for productivity, efficiency, and overall department performance.