Assistant Service Manager

Morgan Properties•Webster, NY

9d•$25 - $27•Onsite

About The Position

Morgan Properties is seeking an experienced maintenance professional to step into a leadership role as an Assistant Service Manager at their 623-unit Waverlywood apartment community in Webster, NY. This position offers the opportunity to lead by example, enhance technical skills, and contribute to the success of a high-performing maintenance team. The ideal candidate is a hands-on problem solver who takes pride in quality work, enjoys mentoring others, and is eager to develop leadership abilities.

Requirements

Active, valid driver's license and reliable transportation.
At least 3 years of maintenance experience, preferably in multifamily housing, residential maintenance, facilities maintenance, or a related field.
Strong hands-on knowledge of HVAC, plumbing, electrical, appliances, carpentry, drywall, and general building maintenance.
Strong troubleshooting and problem-solving skills with the ability to prioritize multiple maintenance needs in a fast-paced environment.
Comfortable using smartphones, mobile maintenance applications, email, and other technology platforms.
Dependable, organized, and willing to take ownership while supporting the success of the entire team.
Strong communication skills and a commitment to providing exceptional experience for residents.
A positive, team-first approach with the desire to continue developing as a maintenance leader.

Nice To Haves

Previous experience supporting team leadership, mentoring technicians, coordinating workflow, or helping oversee daily maintenance operations preferred.

Responsibilities

Assist in leading, coaching, and supporting Maintenance Technicians while helping create a positive, accountable, and team-focused environment.
Help coordinate daily maintenance operations, including service requests, apartment turns, preventative maintenance, technician workflow, and scheduling priorities.
Lead by example with hands-on troubleshooting and repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, and general building maintenance.
Help identify maintenance priorities and keep work moving efficiently in a fast-paced, high-volume community.
Support inventory management by helping maintain appropriate levels of maintenance supplies, tools, equipment, and materials.
Conduct inspections of buildings, grounds, vacant apartments, and completed work to help ensure quality and company standards are consistently met.
Communicate professionally with residents, office team members, and maintenance staff regarding service needs, priorities, and project updates.
Participate in the rotating on-call schedule and respond to after-hours maintenance emergencies when required.
Partner with the Service Manager on special projects, team development, and operational needs that contribute to the overall success of the community.