Assistant Service Manager

Peter Boulware Toyota of Columbia • West Columbia, SC

2d

About The Position

An Assistant Service Manager will be assisting the Service Manager in overseeing the daily operations of a service department. This individual will be in charge of ensuring customer satisfaction through effective communication and coordination.

Requirements

• Excellent leadership skills to manage staff and provide guidance to service staff
• Excellent communication skills to effectively communicate with customers, service staff, and the Service Manager
• Ability to analyze service delivery data and evaluate service processes to identify areas for improvement
• Excellent time management skills to ensure the timely delivery of services
• Ability to deliver high-quality customer service and manage customer complaints
• Familiarity with the technical aspects of service delivery and maintenance procedures to oversee service staff

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed