Assistant Service Manager

Volvo Group • Goodlettsville, TN

13d • $88,000 - $98,000 • Onsite

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Responsible for daily operations leading our service team and managing the workload for our Service department. We are seeking an outgoing professional with experience in customer satisfaction, management, and mechanical knowledge. If you love working in a dynamic, engaging, and fast-paced environment, we’re excited to discuss this position with you.

Requirements

• Mechanical knowledge
• Ability to estimate a mechanical repair
• Contact customers to fill service schedule
• Financial responsibility of department expenses
• Communicate clearly with customers, managers, and employees.
• Teamwork/ team building
• Record keeping, research and documentation skills
• Resolve customer discrepancies
• Understand and enforce warranty policy
• Excellent organizational skills
• Intermediate Microsoft Office skills
• Lift up to 51 lbs.

Nice To Haves

• Bachelor’s Degree preferred
• Prior Service Manager experience preferred

Responsibilities

• Increase service sales.
• Respect all company policies, safety regulations, rules, and values of Prevost.
• Ensure high quality customer service.
• Effectively utilize and lead service technicians.
• Contribute to the attainment of company objectives through the efficient use of resources.
• Foster teamwork and positive communication between employees and all business sectors.
• Coordinate training of service technicians and assist with personal development plans.
• Ensure customer satisfaction with repair and support Prevost Red Carpet Policy Standards.
• Monitor operational expenses of service department.
• Supervise service department and team leaders for workload and meeting customer demands.
• Review budgets and assess business needs.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED