Assistant Service Manager-Ottawa Ford Kia

Home Run Auto Group • Ottawa, IL

9h • Onsite

About The Position

The Assistant Service Manager will be responsible for generating service order estimations and quotes, scheduling appointments, and maintaining an organized schedule. This role also involves conducting post-repair follow-ups, explaining service requirements and costs to customers, and educating them on work completed and any cost adjustments. The position requires the ability to work with limited supervision in a fast-paced environment, multitask effectively, and possess exceptional customer service skills.

Requirements

• Ability to work with limited supervision
• Must be able to multitask and work in fast paced environment
• Exceptional customer service skills and follow up are required

Responsibilities

• Generate service order estimations and quotes for customers
• Schedule appointments, and maintain an organized schedule
• Conduct post repair follow up and customer service
• Explain any cost & service time requirements
• Educate customers on work completed and any cost adjustments
• Ability to work with limited supervision
• Must be able to multitask and work in fast paced environment
• Exceptional customer service skills and follow up are required

Benefits

• Competitive salary
• Health, Dental & Life Insurance
• Short Term Disability Insurance
• 401K with company match
• Vacation & Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed