Assistant Service Manager - Windham, ME

VIP Tires & Service•Windham, ME

13h•Onsite

About The Position

The Assistant Manager is responsible for learning VIP's mission, culture, and management processes to support the Service Manager in providing customers with a distinct and superior experience. As the second in command, the Assistant Manager must be capable of leading the team in the Service Manager's absence, ensuring effective communication, teamwork, and operational efficiency. This role involves maintaining a safe work environment, adhering to established policies and procedures, and complying with federal and state regulations. The Assistant Manager is expected to deliver an exceptional customer experience and drive high-performance results by assisting the team in executing VIP programs and standards.

Requirements

Strong people management and leadership skills (motivational, supportive, assertive, decisive).
Excellent verbal and written communication skills.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
Comprehensive understanding of automotive servicing and the industry.
Two years of related experience in automotive service management.
Completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety by following all safety policies, completing safety training, locking out unsafe equipment, and reporting any unsafe conditions or actions.
Serve customers by consulting with them, building relationships, and educating them on their vehicle's condition based on mileage and MPI inspection results, following VIP processes.
Achieve customer engagement success as measured by VIP Sales & Execution (SAX) score.
Learn and execute assigned managerial activities to help lead the team in delivering a superior customer experience.
Learn and execute VIP processes, including developing a superior team by ensuring training completion (LMS, vendor, T.I.A. basic automotive service certification), and assisting associates with ASE certifications.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available technician capable of performing the work properly.
Attend off-site meetings and training sessions as needed.
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with safety and environmental codes.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources.
Manage the daily preparation of the location, service desk, and equipment before business hours, and the recovery and securing of the location and unclaimed customer vehicles at close of business.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness daily before opening.
Enter any facility or equipment issues into the designated database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location when the Service Manager is not on site.