Administrative Assistant, Windham Heights Apartments

VESTA MANAGEMENT CORPORATION•Willimantic, CT

5d•$18 - $19•Onsite

About The Position

Vesta Management is seeking to hire an experienced, customer service focused, results driven Administrative Assistant to support the team at Windham Heights Apartments in Willimantic, CT. The ideal candidate will have apartment community experience, great customer service skills, and a strong administrative background. Experience with affordable housing programs such as LIHTC and Section 8 is a big plus.

Requirements

High school diploma or equivalent.
2 years of related experience, including data entry, data processing, and skills in Microsoft Office and property management software.
Successful completion of a background check and drug screening.
Valid Driver's License and clean driving record.

Nice To Haves

Apartment community experience.
Experience with affordable housing programs such as LIHTC and Section 8.
Bilingual in English and Spanish.

Responsibilities

Provides various administrative functions.
Acts as the first point of contact for visitors and calls for the property.
Greets visitors, offers direction and information.
Answers incoming calls, determines the purpose of the call, and forwards calls to appropriate personnel with professionalism and courtesy.
Schedules appointments and assists office personnel with clerical work and other office duties.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers and directs all incoming calls to the appropriate team member, ensuring proper follow-up when the team member is unavailable.
Relieves management of administrative detail with projects, phones, faxes, filing, typing, and mailings.
Secures all required applicant and resident signatures for administrative processes.
Maintains documentation and filing procedures and systems in accordance with Vesta’s SOP.
Keeps a running list of needed supplies and orders as necessary.
Greets, introduces, welcomes, and conveys benefits of the property to prospective residents and visitors.
Fosters a positive, active, and collaborative relationship with team members, prospects, residents, communities, vendors, and associated agencies.
Assists leasing with scheduling application intakes, interviews, processing, and preparation of applications and their distribution.
Assists with and attends resident retention initiatives (e.g., resident functions, promotions, monthly newsletters).
Assists with property-issued communications/notices (e.g., bad weather, emergency).
Consistently maintains property rules and regulations in accordance with property-based programs, Vesta’s SOP, and all state, federal, and/or local laws.
Assists in the achievement of property financial goals.
Maintains accurate records of all resident transactions, issuing resident receipts as necessary.
Receives, reviews, and routes incoming mail, and ensures that invoices and other time-sensitive materials are processed.
May assist in collection, depositing, and posting of rental deposits, rent, and late fees/charges as assigned.
Processes information in property management software regularly (e.g., work orders, certifications, deposits, and all pertinent resident documentation).
Reports community appearance/curb appeal and unsafe conditions to management.
Inputs all work order and service requests in Yardi and communicates them to maintenance.
Keeps the reception area clean with professional surroundings.
Monitors visitor access.
Performs other duties as assigned.