Assistant Service Manager - Residential HVAC
R S Andrews of Tidewater Heating, Cooling•Virginia Beach, VA
•$90,000 - $110,000•Onsite
About The Position
We are seeking an experienced HVAC Assistant Service Manager to support our service leadership team and help manage day-to-day operations for our residential HVAC service technicians. This position reports directly to the HVAC Service Manager and plays a key role in ensuring high-quality service, strong technician performance, and excellent customer experience.
Requirements
- Vocational training or equivalent HVAC experience
- Minimum 2 years of HVAC service field supervisory experience
- Strong leadership, organizational, and communication skills
- Excellent analytical skills, attention to detail, and financial awareness
- Computer proficiency (Microsoft Office preferred)
- Strong understanding of residential HVAC systems, service operations, and technician workflow
Responsibilities
- Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management
- Help coordinate technician schedules, daily assignments, and service priorities
- Support the Service Manager in maintaining efficient operations and high-quality service delivery
- Monitor technician performance, workmanship, and customer satisfaction
- Ensure materials, parts, and equipment are ordered and available for scheduled jobs
- Review departmental reports including inventory, tools, vehicles, and service metrics
- Conduct job site visits and inspections to ensure quality and safety standards are met
- Review payroll records to ensure technicians are properly compensated
- Ensure technicians have the tools, equipment, and resources needed to complete service calls
- Support dispatch operations to ensure appropriate technician assignment and scheduling
Benefits
- Insurance available after 31 days of employment
- Take-home Company Truck / Fuel / Maintenance
- Low-cost medical insurance options starting at ~$5/week
- Dental and vision insurance options
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- 401(k) with company match
- Paid time off and holiday pay
- Company-paid life insurance
- Career advancement opportunities within a national service organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
