assistant maintenance manager

AION Management•Minerva Park, OH

13d

About The Position

Under the direction of the Service Director, the Assistant Service Director is responsible for the physical aspects of the apartment community. The role coordinates and performs maintenance and repair services, helps ensure curb appeal and the quality of apartment homes, responds to customer service requests, and adheres to safety policies. It also oversees maintenance operations, supports resident services, and trains and supervises service team members.

Requirements

High school diploma or equivalent.
Universal CFC Certification.
Valid driver’s license.
At least 4 years of maintenance and repair experience in apartment communities.
At least 2 years of supervisory experience.
Strong computer skills and proficiency in Microsoft Office.
Excellent verbal and written English communication skills.
Ability to walk grounds and apartments, ascend stairs, lift 60 pounds, climb ladders, and perform physical activities such as bending, kneeling, and pushing.
Adequate knowledge to thoroughly complete maintenance assessments to Assistant Service Director standards.
Experience managing a make-ready board.
Experience with work order management and inventory control.
Must be available 24/7 for emergencies.

Responsibilities

Direct and oversee all aspects of community maintenance.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
Maintain accurate records of services, including work orders and completed contracts.
Walk the property daily to uphold curb appeal and monitor safety issues.
Schedule and coordinate apartment turns, including assisting with resident move-outs and apartment renovations.
Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
Manage inventory and storage, purchase maintenance materials for service requests and apartment turns, and keep an accurate supplies log.
Advise the Property Manager on capital improvement recommendations and maintenance requirements for the annual budget.
Coordinate contracted services, solicit and analyze bids, assess completed work, and track invoices to ensure timely payment.
Notify Property Managers of solutions for safety or liability concerns and preventative maintenance needs.
Conduct and document weekly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use.
Complete resident and team-member service requests in a timely manner and in accordance with company policy.
Provide courteous and professional customer service to customers and team members.
Audit the key tracking system daily and weekly.
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
Support and assist the Regional Service Director and Property Manager with new-hire selections.
Train, coach, and mentor team members, ensuring they receive appropriate training.
Build a team environment through weekly meetings, goal-based management, and open communication.
Create work and on-call schedules for service employees.
Provide ongoing feedback, conduct scheduled formal written performance reviews, take corrective action in accordance with company policy, and recommend compensation adjustments, promotions, and terminations.
Perform other duties as required.