Assistant Service Coordinator

DDP Group Inc•Thornbury Township, PA

9d•Onsite

About The Position

DDP Roofing Services, Inc. is seeking a highly organized, customer-focused Assistant Service Coordinator to join our growing team. Under the supervision of the Service Manager and Service Support Manager, this position plays a key role in supporting the Service Department by coordinating service calls, dispatching technicians, maintaining communication with customers and vendors, and ensuring smooth day-to-day operations. The ideal candidate is professional, detail-oriented, dependable, and thrives in a fast-paced environment while delivering excellent customer service.

Requirements

Strong customer service and communication skills
Excellent organizational and multitasking abilities
Ability to work independently and prioritize tasks efficiently
Proficient with Microsoft Office and general computer systems
Strong attention to detail and follow-through
Ability to remain professional and calm in a fast-paced environment

Nice To Haves

Experience with scheduling, dispatching, or service coordination preferred

Responsibilities

Answer and respond promptly to customer phone calls and emails with professionalism and urgency
Schedule and dispatch Service Technicians to customer work orders
Maintain accurate service department documentation including time records, job logs, reports, and customer communications
Support after-hours response processes and assist technicians and employees as needed
Communicate clearly and professionally with customers, employees, vendors, and management
Maintain positive customer relationships and uphold DDP Roofing’s reputation for quality service
Assist with processing service call documentation to support payroll and accounting functions
Ensure compliance with company policies, procedures, and service department standards
Coordinate with administrative departments including Accounting and Human Resources
Help identify and resolve customer service or operational issues in a timely manner