Administrative Assistant - Service Coordinator

Setpoint Systems Corporation•Littleton, CO

1d•Onsite

About The Position

We are looking for an administrative assistant to join our results oriented Service team in Littleton, Colorado. This is your chance to stand out in the crowd and build a position that is truly customer focused. We solely exist to improve lives through empowerment. Our success and focus are around enabling our customers to become self-sustaining through extensive training and unique, passionate partnerships. Setpoint Systems Corporation is an award winning systems integrator of building automation and control. Setpoint Systems, established in 1983, is considered one of the largest independent systems integrators in the western United States. If you are interested in working in a challenging environment on a technology that has the potential to change the way companies operate and control their facilities, then we'd love to hear from you. Setpoint Systems is growing a world-class team and represents one of the hottest opportunities in the technology sector today. Come join us in advancing the way building owners and operators will control and monitor their facilities in the future!

Requirements

Extensive product training will be provided and required.

Responsibilities

Prepare work orders and schedule service calls and TSA visits.
Prepare and finalize technician work orders for invoicing.
Prepares and coordinates service schedules with input from SSC’s service technicians, customers, and service manager.
Updates site contact information.
Prepares and participates in biweekly service team meetings.
Organizes and maintains all records, documents, and job correspondence email into libraries.
Creates TSA binders.
Maintain Safety binder.
Point of contact for customers and technicians, via telephone, text, and email.
Interfaces with customers and internal customers on the timely execution of services.
Keeps customers informed on status of job, through the service project schedule.
Catalog all work order notes and recommendations and email them to account managers for follow up on a weekly basis.
Pull and create sales metrics reports for management meetings.
Perform follow up calls with our customers.
Monitors, evaluates, and prepares service billings.
Performs backup duties for Service Manager and Parts Department when needed.
Must attend each meeting and be prepared with 3 week look ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets and Job Issues.
Managing the President’s schedule.
Facility contract management.
Reconciling expense reports.
Assists in coverage of the front desk/phone tree.
Assists with Kitchen Duty.
Creates Sales metric reports for Management meetings.