Assistant Service Advisor - Lexus of Greenwood Village
About The Position
The Assistant Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. The role involves visually inspecting vehicles, communicating with customers about vehicle performance, completing service work orders, and explaining service costs to customers. The Assistant Service Advisor will interact with customers to determine immediate service needs and use a consultative approach to educate customers on services and products, providing excellent customer service by demonstrating the company's mission and values.
Requirements
- Hospitality or customer service experience
Responsibilities
- Serve as a liaison between the Service Department technicians and the parts department
- Maintain customer satisfaction
- Visually inspect vehicles
- Communicate with customers about vehicle performance
- Complete service work orders
- Explain service costs to customers
- Interact with customers to determine immediate service needs
- Use a consultative approach to educate customers on services and products
- Provide excellent customer service by demonstrating our mission and values
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (for temporary/part-time in specific areas)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
