Assistant, Senior Library

Austin Community College•Austin, TX

1d•$48,630 - $55,284•Onsite

About The Position

Coordinate circulation services at the library, including circulation desk services, staffing, bookkeeping, and training; assist patrons, report/collect usage statistics, and stack and collection maintenance in a highly automated, dynamic, customer service, and teamwork-oriented environment. Assists patrons with directional questions, equipment use, and updating patron information. Oversees and/or performs delivery of the following roles: periodical collection, reserve collection, special collections, circulation projects, stack maintenance, and technology. Assures that circulation task completion meets Austin Community College (ACC) policies, and Library Services guidelines by reviewing for accuracy and timely completion. Also assures that workflow meets ACC, Library Services, and federal standards for maintaining confidentiality of patron information. Compiles and maintains library statistics, such as equipment use, gate count, inventories, and repair and service records. Coordinates a team environment to ensure quality customer service to students, faculty, and staff. Coordinates and oversees the work of circulation staff and public service role assignments including determining priorities, scheduling, assigning, training (i.e. training on various electronic devices), and overseeing the completion of work. Reconciles money collected from library fines and fees, creates invoices in college system(s), and submits deposits to Cashier Office. Opens and/or closes the library. Monitors maintenance needs and notifies appropriate staff for facilities and/or technical problems. Tracks and troubleshoots issues (i.e., desktop authentication) with library equipment; including computers/laptops, printers, copiers, security gate, and other equipment such as tablet bundles, maker kits, and in some locations, VDI workstations. Assists the head librarian in promoting and implementing library safety and security. Facilitates circulation services training of full-time, part-time, hourly, work study, and other library employees. In the absence of library manager assists patrons as needed by contacting other ACC libraries. Establishes and/or revises work methods, forms, processes or procedures to improve workplace efficiency in both individual and group settings. Serves on Library Services or other ACC teams, committees, or group work projects. Coordinates and manages team projects (collection, e-devices maintenance, assisting with project implementation).

Requirements

Principles and practices of library operations.
Library proprietary software.
Current technology practices.
Office productivity.
Maintaining effective time management practices, including an established work schedule, possible weekend and evening hours, and/or work at multiple campus locations.
Using effective oral and written interpersonal and workplace communication skills.
Coordinating, delegating, and overseeing the work of others.
Using effective organizational and planning skills with attention to detail, procedures or standards, and task completion, in an individual or group setting.
Providing superior customer service.
Researching and locating work-related information and materials in print, web, wiki, and vendor specific/proprietary software environments.
Training other library employees (paraprofessional and faculty).
Creating circulation desk employee schedules.
Problem-solving and reporting skills in a variety of settings such as public service desk, individual, or group work settings.
Interpreting and applying guidelines and instructions in order to resolve workflow issues and patron concerns.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective work relationships.
Handling money including collection of library fines, issuing of receipts, making deposits, and reconciling reports.
Following and applying ACC and Library Services policies and procedures related to property and materials acquisition, movement, and disposal.
Skill with various circulation equipment such as barcode scanners and material sensitizers/desensitizers.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use automated library systems within a web-based environment.
Two years related work experience.
Valid Texas Driver's License and reliable transportation needed for local Austin area travel.

Nice To Haves

Knowledge of ACC Library Services Policy and Procedures Manual, and inter-library loan policies and processes.
Familiar with new technologies such as tablet bundles, maker kits, desktop authentication, and VDI Workstations.

Responsibilities

Assists patrons with directional questions, equipment use, and updating patron information.
Oversees and/or performs delivery of the following roles: periodical collection, reserve collection, special collections, circulation projects, stack maintenance, and technology.
Assures that circulation task completion meets Austin Community College (ACC) policies, and Library Services guidelines by reviewing for accuracy and timely completion.
Assures that workflow meets ACC, Library Services, and federal standards for maintaining confidentiality of patron information.
Compiles and maintains library statistics, such as equipment use, gate count, inventories, and repair and service records.
Coordinates a team environment to ensure quality customer service to students, faculty, and staff.
Coordinates and oversees the work of circulation staff and public service role assignments including determining priorities, scheduling, assigning, training (i.e. training on various electronic devices), and overseeing the completion of work.
Reconciles money collected from library fines and fees, creates invoices in college system(s), and submits deposits to Cashier Office.
Opens and/or closes the library.
Monitors maintenance needs and notifies appropriate staff for facilities and/or technical problems.
Tracks and troubleshoots issues (i.e., desktop authentication) with library equipment; including computers/laptops, printers, copiers, security gate, and other equipment such as tablet bundles, maker kits, and in some locations, VDI workstations.
Assists the head librarian in promoting and implementing library safety and security.
Facilitates circulation services training of full-time, part-time, hourly, work study, and other library employees.
In the absence of library manager assists patrons as needed by contacting other ACC libraries.
Establishes and/or revises work methods, forms, processes or procedures to improve workplace efficiency in both individual and group settings.
Serves on Library Services or other ACC teams, committees, or group work projects.
Coordinates and manages team projects (collection, e-devices maintenance, assisting with project implementation).