Assistant Sales Manager - Louisville

Palmetto Moon•Louisville, KY

About The Position

The Assistant Sales Manager supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. The role includes shared day-to-day responsibilities beyond the assigned department, with a focus on sales results. This is a non-exempt, hourly position.

Requirements

At least 2 years of previous leadership experience.
Motivation and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities to keep the team focused on business needs.
Strong verbal communication and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

Previous leadership experience in a retail setting.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product knowledge learning.
Monitor store labor daily and weekly, adjusting as needed to meet plans or business needs.
Stay informed about store KPIs and understand their impact on the business.
Provide exceptional customer service through customer engagement, product knowledge, answering inquiries, and resolving issues.
Train and coach team members to deliver the expected level of customer service and drive sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Follow up appropriately and promptly on customer concerns and inquiries.
Help hold the team accountable for performance expectations, especially during Manager on Duty shifts.
Motivate the team to achieve sales targets, provide excellent service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Participate in store staffing by recruiting and interviewing candidates.
Conduct orientation and training for new team members as needed.
Use company resources to apply performance management expectations and processes.
Coach and address associate performance through the formalized process.
Participate in the year-end employee review process as needed.
Stay informed about key sales drivers and product information, and know where to find resources for personal use and team training.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays meet visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities, and flex between departments as business needs or personal development require.
Promote workplace safety, including safe practices, knowledge of emergency procedures, prompt response to and reporting of accidents, and compliance with company policies on business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building after hours, preparing team tasks and communications, zoning, and ensuring the store is recovered nightly.
Drive compliance with local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.