Assistant Sales Manager - Summerville

Palmetto Moon•Summerville, SC

2d•Onsite

About The Position

The Assistant Sales Manager supports the Store Sales Manager in driving sales, executing operational functions, and delivering excellent customer service. The role is accountable for shared responsibilities beyond the assigned department and focuses on day-to-day functions that drive sales results. This is a non-exempt, hourly position.

Requirements

At least 2 years of previous leadership experience; retail experience is preferred.
Motivation and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and change priorities to keep the team focused on business needs.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift and carry materials up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

Previous leadership experience in a retail setting.

Responsibilities

Assist the Store Sales Manager in achieving sales goals and objectives.
Perform scheduled Manager on Duty shifts to monitor and motivate the team.
Participate in and encourage sales-driving activities, including customer engagement, sales contests, and product-knowledge learning.
Monitor store labor daily and weekly, adjusting to meet the plan or business needs.
Track store Key Performance Indicators and understand their impact on the business.
Engage customers, use product knowledge to answer inquiries, and resolve issues.
Train and coach the team to provide expected customer service and support sales performance.
Handle customer complaints professionally and work to resolve them promptly and satisfactorily.
Follow up appropriately and promptly on customer concerns and inquiries.
Help hold the team accountable for performance expectations, particularly during Manager on Duty shifts.
Motivate the team to meet sales targets, provide excellent customer service, and support company initiatives.
Adjust team priorities to meet goals and company or store initiatives.
Provide on-the-spot coaching to correct actions or offer training.
Communicate employee concerns to appropriate leadership in a timely manner.
Participate in store staffing by recruiting and interviewing.
Conduct orientation and training for new team members as needed.
Use company resources and processes for performance management, coaching, and addressing associate performance.
Participate in year-end employee reviews when needed.
Stay informed about key sales drivers, products, and resources, and train team members on merchandise features and selling techniques.
Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned department responsibilities and change departments as business needs or personal development require.
Promote workplace safety, follow emergency procedures, respond to and report customer or employee accidents, and adhere to company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, correct nightly deposits, securing the building, preparing team tasks and communication, zoning, and nightly store recovery.
Ensure compliance with applicable local, state, and federal laws, including minor compliance, OSHA safety standards, and timekeeping requirements.