Assistant Sales Manager

Lithia & Driveway•Dallas, TX

2d•Onsite

About The Position

John Eagle Honda of Dallas is seeking an Assistant Sales Manager to join their high-performing, customer-focused team. This role is responsible for ensuring vehicle sales goals are met by holding Sales Representatives accountable to the Lithia sales process and customer experience. The Assistant Sales Manager will manage the daily activity of the sales staff, ensure salespeople are engaging with customers, and maintain knowledge of vehicle pricing and inventory condition. Additionally, this role involves training sales staff daily, developing their skills, and ensuring all customers are greeted promptly and professionally. The Assistant Sales Manager will also address and resolve customer concerns, assist sales representatives with customers, and track ad sourcing.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently
Mathematics – ability to use mathematics to solve problems.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Responsibilities

Ensure vehicles sales goals are attained by holding Sales Representatives accountable to Lithia sales process and customer experience.
Manage daily activity of the sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
Ensure salespeople are engaging directly with the customer. When there isn't enough sales coverage, engages directly with customer themselves.
Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners, and area grounds.
Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed to ensure sale of vehicle.
Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
Track ad sourcing by communicating with customers to identify what brought them to the store.