Assistant Route Manager

Amwaste LLC • Sylvan Springs, AL

2d • $28 - $30 • Onsite

About The Position

Amwaste is seeking an Assistant Route Manager for its Sylvan Springs, Alabama location. The role serves as a communication hub for drivers, customers, operations management, and customer service, helping deliver a high level of service. The position handles service orders, directs drivers, and resolves service issues across Roll Off, Commercial Frontload, and Transfer Station operations. It also involves interacting with customers and sales staff.

The shift starts at 6:00 AM and ends between 3:00 PM and 5:00 PM, depending on workload and personal time management.

Requirements

• High school diploma or accredited GED.
• Experience working in a team setting and ability to communicate effectively across several areas.
• Ability to work in a fast-paced, intense environment.
• Experience with fast-paced decision-making and problem-solving.
• Ability to work independently without constant supervision.
• Ability to meet goals and expectations consistently.
• Computer skills and ability to work with multiple programs and systems.
• Ability to communicate effectively and professionally by email and telephone.

Nice To Haves

• Experience in transportation, logistics, waste collection, customer service, or a role requiring decision-making and critical thinking.

Responsibilities

• Dispatch drivers to incoming calls, considering customer needs, driver locations and abilities, and daily factors to balance cost and response speed.
• Assist in determining daily driver staffing levels to balance responsiveness and productivity.
• Assign routes and service tickets to drivers throughout the day and for the following day.
• Close service tickets each day.
• Handle incoming customer and sales department calls and emails, manage pickup and container delivery requests, and ensure service guarantees are met.
• Call customers while drivers are on-site to resolve pickup and other issues.
• Troubleshoot and resolve potential delivery and pickup problems before they become service issues.
• Record and document information from drivers and distribute it to the appropriate departments.
• Communicate with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED