Assistant Risk Manager

Lockton•Quinte West, ON

14h

About The Position

The Assistant Risk Manager provides administrative / system(s) support and best in class service to Outsourced Risk Manager (ORM). They will support the development and implementation of risk management strategies. Their primary role is to apply knowledge of current industry trends, create / maintain client data in files and systems, manage workflows and processes while providing administrative and client support to both the team and the clients themselves. They should follow policies and procedures to make the overall practice more efficient and effective.

Requirements

5-6 years of experience in the insurance industry
ARM certification or some other Risk Management certification or degree.
General understanding of basic commercial property and casualty coverages required
General understanding of insurance language in both contracts and policies
Company or agency experience in commercial insurance services required
Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
High aptitude for accuracy in mathematical calculations
Strong attention to detail required
Understands industry trends and governmental regulations
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
Ability to travel by automobile and aircraft and be away from home more than one day and night
Legally able to work in the United States

Responsibilities

Ability to create client exposure data models, collect, track, and manage client data
Assist with client renewal processes
Creating processes and procedures for clients as necessary.
Identifying potential risk hazards for clients
Ensures accuracy of Client Profile Information in real time throughout the policy period
Collaborate with and supports internal account teams
Manage and file all client/ carrier/ internal correspondence and review/decide appropriate action at the direction of the team
Provides placement support to ORM
Assists in claims reporting and subsequent tracking, including related correspondence
Support client through the claims and remediation process where needed
Coordination of endorsement process and delivery with account team
Track billing and delivery of client invoices
Oversees allocation process
Leads and manages projects / project changes as assigned by ORM
Tracks project deliverables to meet set deadlines
Monitors and reports on progress of projects to all stakeholders
Coordinates with clients and ORM to ensure project delivery
Make a positive contribution to customer satisfaction and continuously strive to improve service to the customer
Comply with Lockton's policies and procedures, including appropriate documentation
Attend education workshops, and carrier functions, when requested
Perform other work-related duties as assigned