Assistant Retail Manager - Granbury

Goodwill North Central Texas•Granbury, TX

2d•Onsite

About The Position

The Assistant Retail Operations Manager directs assigned employees in normal duties across processing and retail sales areas and assists the Retail Operations Manager in coordinating production and store operations for maximum efficiency. The role supports staff supervision and training, customer service, conflict resolution, recruiting activities, store operations, administrative tasks, and facility safety and housekeeping. The position is full-time, 40 hours per week, at Store #19 in Granbury, Texas, with varying days and hours and two days off per week. Salary is $17.52 per hour.

Requirements

Two years of experience in a retail operation, including at least one year with supervisory responsibilities.
Strong math and communication capabilities.
Leadership skills demonstrated in previous employment and/or position.
Ability to adapt to and manage change.
Ability to communicate clearly with customers and team members.
Ability to coach and train peers or team members and guide team members with disabilities and people who are disadvantaged.
Proven computer skills and proficiency in Microsoft Office.
Ability to use a Point-of-Sale (POS) system and Credit Card Draft Capture Terminal, and to instruct employees in their proper use.
Ability to operate a computerized pricing and inventory system.
Sufficient mobility to work throughout the facility and grounds and travel to corporate or other locations as requested.
Ability to stand or remain stationary for long periods of time.
Open availability to work varying schedules, including one hour before opening and one hour after closing, seven days a week.
Documentation satisfying I-9 requirements and ability to pass a drug screen and background check.

Responsibilities

Direct assigned employees in carrying out normal duties in processing and retail sales areas.
Assist the Retail Operations Manager in coordinating production and store efforts to maximize efficiency.
Assist with supervision and training of staff in designated areas.
Promote exceptional internal and external customer service.
Assist with conflict resolution, including following reporting processes, managing ongoing employee concerns or behavioral problems, and collecting supporting documentation.
When requested, administer disciplinary action prepared by the Retail Operations Manager when that manager is absent.
Assist with reviewing candidate applications, conducting phone screens, verifying availability, and scheduling interviews at the Retail Operations Manager’s direction; hiring decisions and other hiring steps remain with the Retail Operations Manager.
Assist in operating the retail store, including maintaining stock, displaying merchandise, and keeping records according to established merchandising policies and procedures.
Perform daily store administrative and clerical functions, including opening and closing procedures, ordering supplies, setting work schedules, and assisting with payroll and components of PBI/RBI.
Assist the Retail Operations Manager in directing maintenance and housekeeping to provide a safe, secure, and orderly facility, and ensure safety and first aid training requirements are met.
Comply with agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.