Asst. Restaurant Mgr (250, Et Al)

Foodland Super Market•Honolulu, HI

2d•Onsite

About The Position

et al. in Kahala Mkt. by Foodland is now hiring for an Assistant Restaurant Manager to join our team. We are seeking high energy, creative professionals who have management experience in the restaurant industry, possess extensive food & beverage knowledge, strong financial management skills, a passion for providing excellent customer service, and a strong desire to deliver exceptional food experiences to all guests. Position Summary: The Assistant Restaurant Manager position must observe and enforce all restaurant and company policies and actively support the Restaurant Manager. They are responsible to perform all duties of the Restaurant Manager in their absence and contribute to profitable operation of the restaurant. The Assistant Restaurant Manager is responsible for upholding the guest experience to expected standards for both the dine in and the takeout experience in the restaurant/bar. They must be able to handle guest complaints and ensure that restaurant personnel are delivering expected service standards at all times. The Assistant Restaurant Manager must maintain a neat, well-groomed personal appearance, observe company dress code and abide by all company policies and procedures.

Requirements

High school diploma or equivalent
2 years of experience in the food and beverage, culinary, event management, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Must have prior managerial experience in the restaurant industry
Must have experience working in a high-volume food service establishment.
Familiarity with restaurant management software, like OpenTable and NCR Silver Pro.
Financial management skills
Possesses administrative skills: working knowledge of spreadsheet, database, word processing programs, email
Working knowledge of general office equipment use such as copier, fax, scanner
Passionate about food and beverage with a great palette and sense of presentation.
Ability to handle multiple tasks, adapt to change and work well in an environment with time constraints.
Ability to take directions and instructions in a positive and efficient manner.
Ability to develop, implement and maintain systems for the front of house staff.
Ability to troubleshoot effectively.
Detail-oriented with good organizational skills, performing work accurately and efficiently while meeting deadlines.
Demonstrated excellent communication skills, both oral and written.
Ability to implement and enforce departmental policy and procedures for front of house staff.
Ability to effectively train and develop staff and build team morale.
Ability to hold others accountable for following company standards and procedures.
Ability to brainstorm new ideas.
Demonstrated effective leadership skills including delegation skills.
Ability to analyze budgets including labor, food and applicable direct operating costs.
Able to work independently and on a team.
Willingness to be open, to learn, and take on new responsibilities.
Regular, predictable attendance.
Must have TB Clearance
Must comply with all company policies and requirements

Responsibilities

Monitors and observes service delivery by all employees and provides feedback to employees to ensure the guest receive service standards in place.
Proactively engages each table in the restaurant throughout the shift to engage with the guest on the service experience provided by the service team.
Ensures all employees have proper supplies, equipment and is in proper uniform.
Effectively communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Ensures compliance with restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed daily, weekly, and quarterly budgeted sales and labor goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
Executes proactive table visits to interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Verify and motivates employees to provide excellent customer service within guidelines.
Handles guest problems and complaints, resolving the issue before the guest exits.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with employees.
Supervises on-going training initiatives.
Uses available on the job training tools for employees.
Communicates performance expectations in accordance with job descriptions for each position.
Coach and counsels’ employees regarding performance on an on-going basis.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor.
Supervises daily shift operations in absence of Restaurant Manager.