Asst Mgr Hotel

Viejas Casino & Resort • Alpine, CA

6d • Onsite

About The Position

Supervises the day-to-day operation of the Front Office staff, ensuring all staff are following policies and procedures. Provides coaching, counsel, and issues discipline when necessary. Monitors wait-times and adjusts the front office service accordingly.

Requirements

• High school diploma or general education degree (GED).
• 2 to 4 years related experience and/or training.
• Supervisory/leadership experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent guest service and hospitality skills.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Knowledge of Microsoft Word and Excel.
• Able to learn Property Management System (PMS).
• Ability to resolve problems efficiently and effectively.
• Ability to work with diverse personalities and environment.
• Ability to multi-task and work in a fast-paced, deadline-oriented environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

• Associate’s degree in hotel or hospitality industry preferred.
• California Responsible Beverage Service Training required upon hire.

Responsibilities

• Supervises and coordinates activities of Front Office staff engaged in providing services for valet/bell, room check-ins/check-outs, and reservation sales.
• Schedules and coordinates work assignments, breaks, and days off.
• Trains staff on job performance, department and hotel standard practices.
• Ensures that all staff is trained in all departmental procedures, rules, regulations and standards.
• Provides coaching, monitoring and disciplining of staff.
• Ensure that staff is completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
• Performs clerical duties such as credit card reversals, bank deposits, accounts receivable, and room listings.
• Monitors inventory to ensure staff has the tools to perform their jobs.
• Maintains required records, gathers statistics and prepares report as required.
• Provides assistance to other job classification as needed.
• Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests are accomplished in a timely manner
• Handles guests’ complaints, and logs each occurrence as appropriate
• Promotes and maintains the highest level of guest service.
• Effectively maintains communications between sales and housekeeping teams.
• Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Provides direct supervision to Guest Service Representatives, Reservation Sales Agents, and Front Service Team Members.
• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED