Assistant Restaurant Manager
About The Position
This is an entry-level management position assisting with the daily operations of restaurants, bars, and room service. The role assists with menu planning, maintains sanitation standards, supports servers and hosts on the floor during peak meal periods, and supervises restaurant, bar, and room service departments where applicable. It helps ensure guest and employee satisfaction while maintaining the operating budget and meeting applicable standards and legal obligations. The Assistant Restaurant Manager supports restaurant team management and daily operations, provides exceptional customer service, and assists with human resource activities such as training, communicating performance expectations, and coaching employees. In the absence of the Director of Restaurants or Restaurant Manager, the role supervises the restaurant and related areas. Courtyard describes its team as small and ambitious, and emphasizes learning, improving, and providing an exceptional guest experience. Marriott International states that it is an equal opportunity employer committed to valuing associates’ diverse backgrounds and to non-discrimination on protected bases.
Requirements
- High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
Responsibilities
- Handle employee questions and concerns.
- Monitor employees to ensure performance expectations are met and provide feedback based on observed service behaviors.
- Assist in supervising daily shift operations.
- Supervise the restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participate in department meetings and communicate departmental goals clearly and consistently.
- Ensure employees have proper supplies, equipment, and uniforms.
- Communicate food quality and service-level issues to the Chef and Restaurant Manager.
- Assist in ensuring compliance with restaurant policies, standards, and procedures.
- Monitor alcoholic beverage service for compliance with local laws.
- Assist in achieving or exceeding budgeted goals.
- Perform restaurant employee and related-department duties as necessary.
- Open and close restaurant shifts.
- Interact with guests to obtain feedback on product quality and service levels.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Encourage employees to provide excellent customer service within guidelines.
- Handle guest problems and complaints, seeking supervisor assistance as necessary.
- Work to improve service performance and set a positive example for guest relations.
- Assist in reviewing comment cards and guest satisfaction results with employees.
- Meet and greet guests.
- Supervise ongoing training initiatives and use available on-the-job training tools.
- Communicate position-specific performance expectations in accordance with job descriptions.
- Coach and counsel employees regarding performance on an ongoing basis.
- Assist with menu planning and maintain sanitation standards.
- Assist servers and hosts on the floor during peak meal periods.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
