Assistant Restaurant Leader

Raising Cane's • Grand Rapids, MI

11d • $55,000 - $65,000

About The Position

The Assistant Restaurant Leader supports the Restaurant Leader in the day-to-day operations of the restaurant and upholds Raising Cane’s standards and culture across all areas of restaurant operations. The role includes managing hourly crewmembers and shifts, ensuring operational and safety standards, and providing exemplary customer service.

The work takes place in a fast-paced kitchen environment and involves extended periods of walking, standing, lifting, and bending, as well as interacting with customers. Work is both indoors and outdoors in varied temperatures and involves food products, common allergens, industrial equipment, and commercial cleaning products requiring personal protective equipment.

Requirements

• At least 3 years of restaurant or retail management experience.
• Must be at least 18 years old.
• High school diploma or equivalent.
• Valid driver’s license.
• Detail-oriented and organized, with the ability to manage multiple changing priorities.
• Self-driven, flexible, and energetic, with strong analytical, written, and verbal communication skills.
• Able to work effectively and efficiently independently and collaboratively.
• Able to recognize and analyze problems, set goals, create plans, and put plans into action to solve problems.
• Proficient with technology systems, including Microsoft Office (Excel, Word, and Outlook), and able to learn and adapt to new systems quickly.
• Able to work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.

Nice To Haves

• New restaurant opening experience.
• Some college.

Responsibilities

• Hire and terminate hourly, non-management crewmembers.
• Manage onboarding, status changes, and payroll processes for hourly crewmembers.
• Create crewmember work and training schedules.
• Manage hourly crewmember performance through development, coaching, redirective communication, documentation, and other performance management tasks.
• Act as manager on duty and open and close the restaurant.
• Manage cash handling and ensure accountability.
• Enforce Raising Cane’s policies and standards.
• Execute shifts in accordance with Raising Cane’s operational and safety standards.
• Use required tools, forms, and logs to support shift execution, document results, and take corrective action when needed.
• Deploy crewmembers during shifts.
• Provide exemplary customer service.
• Use the reward and recognition program for restaurant crewmembers.
• Authorize employee functions requiring manager approval, such as discounts, promotions, and timeclock overrides.
• Ensure the restaurant is clean and the facility is in good working order.
• Complete other duties as assigned.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Dependent care and healthcare flexible spending accounts.
• Company-provided life and disability insurance.
• Hospital indemnity, accident, and critical illness coverage.
• 401(k) with employer match for employees age 21 and older.
• Access to financial advisors for budget and retirement planning.
• One Pass Gym Membership Program.
• Tuition reimbursement.
• Crewmember Assistance Program.
• Pet insurance.
• Weekly pay, except in some states where pay is bi-weekly.
• Competitive pay plus monthly bonus.
• Paid time off and sick time.
• Eight paid holidays per year.
• Early closure for company events.
• Casual work attire.
• Perkspot employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED